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Changes to the DWP Complaints Resolution Process


The Advice Network and Training Partnership (ANTP) has received updated information on how to complain about services provided by Jobcentre Plus and the Dept for Work and Pensions (DWP).

There are new arrangements for West Yorkshire. Please share this with anyone who may need to make complaints, or support others to make complaints, about their benefits.

Please note: making a complaint is not the same as appealing against a decision.

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